At Bedding Bliss, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return process to ensure your peace of mind.
Return Period
You may return any unused and unopened items within 30 days of receiving your order for a full refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging and with all tags attached.
Non-Returnable Items
Certain items are non-returnable, including:
- Bedding items that have been opened or used.
- Customized or personalized products.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at [email protected] or call 713-740-4047. Provide your order number and the reason for the return.
- Return Authorization: We will provide you with a return authorization and instructions on how to send your item back.
- Pack Your Item: Carefully package the item you wish to return, ensuring it is in its original condition and packaging.
- Ship Your Return: Send the item back to the address provided in your return authorization. You will be responsible for the shipping costs associated with returning the item.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days.
Exchanges
If you would like to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.
Contact Information
For any questions regarding our return policy, please reach out to us:
- Email: [email protected]
- Phone: 713-740-4047
- Address: 412 Avondale St, Houston, TX 77006, USA
Thank you for shopping with Bedding Bliss! We appreciate your business and are here to help ensure your satisfaction.